Accessibility

Mapesbury Medical Group

Windmill Main Branch 65 Shoot Up Hill, London NW2 3PS
Cricklewood Broadway Branch 60 Cricklewood Broadway, London, NW2 3ET

Tel Telephone: 020 8452 7646

Out of hours: Call 111

Zero Tolerance

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.

All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.

However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

Removal from the Practice List

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Surgery, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

Practice Information

Mapesbury Medical Group

Windmill Main Branch Windmill Main Branch, 65 Shoot Up Hill, London, NW2 3PS or Cricklewood Broadway Branch Cricklewood Broadway Branch, 60 Cricklewood Broadway, London, NW2 3ET

Practice Opening hours

The practice is open during the following times:

Please note at certain times due to possible staff shortages, Cricklewood Broadway Branch may be closed - all services and clinics will be available at Windmill Branch.

Windmill Main Branch

Monday08:00-18:30
Tuesday08:00-18:30
Wednesday08:00-18:30
Thursday08:00-18:30
Friday08:00-18:30
SaturdayClosed
SundayClosed

Cricklewood Broadway Branch

Monday08:00-18:30
Tuesday08:00-18:30
Wednesday08:00-18:30
Thursday08:00-18:30
Friday08:00-18:30
SaturdayClosed
SundayClosed

Practice News

Easter Bank Holidays 2021

We are open as usual except for: Friday 2 April – CLOSED Saturday 3 April – CLOSED Sunday 4 April – CLOSED Monday 5 April – CLOSED If you have an urgent medical problem which cannot wait until the surgery reopens, please call 111 who will direct you to the appropriate service.

Be alert to Vaccine Fraud

Criminals are using the Covid-19 vaccine as a way to target the public by tricking them to hand over cash or financial details. They are sending convincing looking text messages letting people know they are eligible for the vaccine or phoning people directly pretending to be from NHS, or local pharmacy. The NHS will: NEVER […]